Refund policy

MASHEGO SCENTS - REFUND & RETURN POLICY

Last Updated: 23 September 2026 | Burgersfort

At Mashego Scents, your satisfaction is our signature. We carefully inspect every bottle before dispatch to ensure it reaches you in perfect condition.

This policy complies with the South African Consumer Protection Act 68 of 2008.

1. Change of Mind

If you change your mind, you can return your item within 7 days of delivery.

To be eligible:

•  Product must be unopened, unused, and seal intact

•  Must be in original packaging with no damage

•  Proof of purchase is required - order number or receipt

•  Return shipping is at your cost

We cannot accept returns for hygiene reasons if the seal is broken, bottle has been sprayed or used.

2. Faulty, Damaged or Wrong Item

If your item arrives damaged, leaking, faulty or is the wrong scent:

•  Contact us within 48 hours of delivery

•  Send a photo / video of the product and courier packaging

•  Please take an unboxing video - it helps us claim from the courier

If the fault is ours, we will cover all costs and offer you a choice of: Full refund, free exchange, or replacement within 6 months as per the CPA.

3. What We Cannot Refund

•  Any item opened, used, sprayed or with broken seal

•  Sale items, bundles or promo items marked as Final Sale

•  Custom-made or personalized scents

•  Gift cards / vouchers

•  Courier / delivery fees (unless the error was ours)

4. How To Request a Return

1.  WhatsApp us on 082 537 8152 with your order number + reason + photos

2.  We will issue a Return Authorization and return address

3.  Pack securely in original packaging

Please do not send items back without authorization.

5. Refunds & Exchanges

Once we receive and inspect your return:

•  Approved refunds are paid back to your original payment method within 7-14 business days

•  We will confirm via WhatsApp / Email

•  Exchanges for a different scent of the same value are welcome (subject to availability). If the new scent costs more, you pay the difference. If less, we give you store credit.

Order cancellations are only possible before dispatch for a full refund.